Payments

Upgrading

• Upgrades are effective immediately.

• When upgrading to a new plan, the full amount for the selected renewal period is due immediately, minus any remaining balance from the current plan.

• The renewal period will start from the current date.

• A payment is taken as part of the upgrade process.

Any change to the plan that results in a higher calculated cost is considered an upgrade.

Downgrading

• Downgrades take effect at the end of the current billing cycle.

Any change to the plan that results in a lower calculated cost is considered a downgrade.

Manual Payments

• You may make a manual payment 4 days prior to the expiry of your plan to ensure continuity of your plan.

• When performing a manual payment you may either use an existing payment method or create a new one.

Automatic Renewal

• 4 days prior to renewal a reminder email will be sent.

• Payment will be automatically deducted on the last day of the billing cycle.