# What is your SLA? Our target SLA is 99.5% excluding maintenance windows. Locally cached packages are not affected by maintenance windows (`dart pub get` caches all packages automatically). We have a weekly 1-hour maintenance window scheduled for Tuesdays 10 am + GMT +10 which is used for updates requiring database upgrades. Updates usually take less than 3 minutes. As required outages to apply critical security patches or issues affecting a significant no. of users. We are working towards an upgrade process that requires zero downtime. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.onepub.dev/faq/what-is-your-sla.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.