> For the complete documentation index, see [llms.txt](https://docs.onepub.dev/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.onepub.dev/faq/what-is-your-sla.md).

# What is your SLA?

Our target SLA is 99.5% excluding maintenance windows.

Locally cached packages are not affected by maintenance windows (`dart pub get` caches all packages automatically).

We have a weekly 1-hour maintenance window scheduled for Tuesdays 10 am + GMT +10 which is used for updates requiring database upgrades. Updates usually take less than 3 minutes.

As required outages to apply critical security patches or issues affecting a significant no. of users.

We are working towards an upgrade process that requires zero downtime.